Privacy Policy
Lavington Tyre and Exhaust respects your privacy. This policy explains what personal information we collect when you contact us or use this website, how we use it, who we share it with, and how you can access or correct it.
We handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
What personal information we collect
We collect only what we need in order to answer your enquiry and provide our services.
When you use the live chat or text us
This website offers a live chat and text messaging service. If you use it, we collect your name, your mobile phone number, and the content of the messages you send us.
When you phone us
If you call us, we collect your phone number and any details you give us about your vehicle, your enquiry or your booking.
When you browse this website
Our website and its hosting provider automatically record technical information, including your IP address, your browser and device type, the pages you view, the date and time of your visit, and the website you arrived from. We use this to keep the site running properly and to understand how it is used.
We do not sell products through this website, we do not ask you to create an account, and there is no contact form. We do not collect payment or credit card details through this website.
Why we collect and use your information
- To respond to your enquiry and arrange bookings, quotes and services
- To contact you about work on your vehicle
- To keep records of the services we have provided
- To maintain, secure and improve this website
- To meet our legal and record-keeping obligations
Cookies, analytics and advertising
This website uses cookies and similar technologies. Cookies are small files stored by your browser. Some are necessary for the site to work; others help us understand how visitors use the site, or support our advertising.
The following third party services operate on this website:
- Google Analytics and Google Search Console — measure how visitors find and use this site. This information is collected by Google.
- Meta Pixel (Facebook and Instagram) — records visits to this site so that we can measure and target our advertising on Facebook and Instagram. This information is collected by Meta.
- Podium — provides the live chat and text messaging service on this site. Messages you send through it are processed by Podium.
You can control or delete cookies through your browser settings. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on, and you can adjust your advertising preferences in your Facebook and Instagram account settings. Please note that blocking cookies may affect how parts of this website work.
Who we share your information with
We do not sell your personal information, and we do not rent or trade it to anyone.
We share personal information only:
- With the service providers listed above, so that they can provide those services to us
- With suppliers or contractors, where this is necessary to carry out work you have asked us to do
- Where we are required or authorised to do so by law
Information sent overseas
Some of the service providers listed above are based outside Australia, or store information on servers outside Australia — principally in the United States. By using the live chat or browsing this website, you consent to your information being handled in this way. Where information is disclosed overseas we take reasonable steps to ensure it is handled appropriately, but overseas recipients may be subject to laws that differ from Australian privacy law.
Direct marketing
If we send you marketing messages we will always give you a way to opt out. You can also ask us at any time to stop sending them, using the contact details below, and we will action your request promptly.
Keeping your information secure
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. This website uses an encrypted (HTTPS) connection. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires us to keep it. When we no longer need it, we take reasonable steps to destroy it or de-identify it.
Accessing and correcting your information
You can ask us what personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time. There is normally no charge for this, and if a charge does apply we will tell you before we proceed.
Making a complaint
If you believe we have mishandled your personal information, please contact us first using the details below so that we have the opportunity to put it right. We will acknowledge your complaint and respond within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, and the effective date below shows when it was last updated.
Contact us
Lavington Tyre and Exhaust
381 Wagga Road
Lavington NSW 2641
Phone: (02) 6025 6633
Email: sales@btelavington.com.au
Effective date: 14 September 2026